Use when a partnership fights or fades: deal conflicts, missed commitments, deprioritisation, or churn risk — diagnosis, escalation drafts, save-or-exit.
Instructions your experts follow when using this skill.
Use this when a partnership fights or fades — a deal conflict, a missed commitment, deprioritisation, or churn risk. Start from the partner, what happened with its dates, the agreement terms in play, the executive sponsors on both sides, and what the owner wants the outcome to be.
One line, with its evidence attached:
Label it horizontal (partner against partner) or vertical (partner against us). FACT first, then INFERENCE, then UNKNOWN.
Brief our executive sponsor in three lines. Draft the partner-side escalation note for the owner's yes. Propose the ruling or the remedy with a date on it — a price war gets a minimum-advertised-price option plus an average-deal remedy to choose between.
Keep a conflict log: the issue, both sides, the ruling, the date.
Never override a registration without the owner's yes, and never promise credits, exceptions, or term changes. Those are the owner's to give.
A health score built from activity, pipeline, and sponsorship. The one save motion with an owner and a date. The exit bar if it fails.
A partner below the exit bar gets a clean wind-down, not a slow fade.
Date it, so the warming-or-stalling read on that partnership stays honest next quarter.
The one-line diagnosis with evidence, the staged escalation drafts, the conflict-log entry, and the save-or-exit line.
No sponsor named means you ask for one before drafting any escalation — an escalation with no sponsor behind it is just a complaint. Nothing partner-facing leaves without your yes.
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